Fees, Policy & Insurance

 At the start of therapy, we will securely save a credit card on file, and this will be charged at the time of each session. You’ll receive a receipt via email right after the session. Please note, we do not bill insurance companies directly. However, your therapist’s license number will be included on the receipt for insurance purposes. Since insurance plans vary, we encourage you to reach out to your provider for details on coverage and the claims process.  Unfortunately, session insurance claims that are rejected are not refundable, so please clarify coverage ahead of time. 

 Counselling sessions provided by a Registered Social Worker (RSW) can be claimed as a medical expense on your income tax return if you have not received reimbursed by an insurance plan.  Remember to retain your receipts.  

 We have a 48-hour cancellation policy. If you need to cancel or reschedule an appointment, please do so via email or phone. If less than 48 hours' notice is given, the full session fee will be charged. However, this fee may be waived in the case of an emergency.